On 15th November 2017, Hyatt Regency Kathmandu was awarded the Service Excellence Award 2017 by Luxury Travel Guide at the Asia and Australasia. The guests who have travelled the world and who have stayed in the Hyatt which left them satisfied and keen to visit again nominated the hotel for its unique and high level of service.  The Luxury Travel Guide awards identify the best hotels and accommodation options throughout the world with criteria such as innovation, design, rooms and facilities, gastronomic  achievements, service excellence, use of technology, sustainable development, marketing and branding, employee satisfaction and location and to win an service excellence award  among hotels located all over the world is an achievement to be proud of.