Women Leading the Way
Women Leading the Way - Empowering the Future of Hospitality
In the fast-paced world of hospitality, women are not only managing the day-to-day operations but also breaking barriers and shaping the future of the industry. This article explores the behind-the-scenes challenges women face while managing high-energy properties like Aloft, shedding light on tasks that often go unnoticed by guests. Through personal insights, we dive into the most rewarding aspects of navigating such a dynamic environment. From balancing multiple responsibilities to fostering meaningful connections with guests, women in hospitality demonstrate resilience, strength, and grace.
Sharmila Rai
Duty Manager
What’s one behind the scenes challenge guest don’t realize you handle, and how do you tackle it?
It’s been quite a wonderful journey working in the hotel industry. I have faced and overcame a variety of obstacles. However, one of the scene is like the scenes is dealing with things like managing each guest's journey to make sure they are taken care of and their needs are met.
To deal with all these details, it first entails developing and training the team and all the associates, preparing them so later they can take care of all the guests' needs and everything happens at the right time, anticipating problems, and remaining composed under pressure. This is the most crucial cycle for having both a satisfied guest and a satisfied team member.
I can then make sure that everyone is giving it their all and that the guest experience is seamless.
What’s the most rewarding part of managing a high energy property like Aloft?
Meeting new people and seeing their cultures has always been an interest of mine. Observing the direct influence, you have on giving guests unforgettable experiences is the most fulfilling aspect of running a high-energy property like an Aloft. Whether it's managing a last-minute request, resolving a difficult circumstance, or just making someone's stay memorable, every day offers fresh chances to improve the guest‘s experience. Additionally, it is motivating to see the good comments left by guests who feel appreciated and cared for.
The Hospitality industry is fast-paced, how do you see women shaping its future?
The future of the hospitality sector is already being significantly shaped by women, and I believe this tendency will further intensify. Because the sector is fast-paced and always changing, women's distinct perspectives, leadership styles, and inventiveness will continue to propel development.
One way women are influencing the future is through their leadership in creating more inclusive and diverse environments, not only for guests but also for employees. In short, women are not just adapting to the changes in hospitality; they are leading them. Their leadership is creating a more inclusive, sustainable, and innovative future for the industry.
Nilima Bista
Duty Manager
Behind the scenes challenges, and how do you tackle them?
As a duty manager one of the major challenges is handling last minute guest requests or complaints while ensuring a seamless experience. The key is staying calm, thinking quickly, and working closely with my team to find solutions before guests even realize there was a problem. Seeing a guest's smile after resolving an issue makes all the effort worth it.
Most rewarding part of managing a highly energy property like Aflot?
Response: The energy at Aloft is contagious. It's a place where everyday is different, and that keeps me motivated. I love connecting with guests from all walks of life, making their stay memorable, and leading a team that thrives in a fast paced environment. The sense of accomplishment when everything runs smoothly is truly rewarding.
Women shaping the future of hospitality?
Response: Women are not just shaping the future of hospitality, we are redefining it with resilience, innovation, and heart. We lead with empathy, turning hotels into experiences, guests into family, and challenges into opportunities. Every woman in the industry is proof that hospitality thrives on strength, grace, and the ability to create magic in every moment.
The future isn't just bright, it's brilliantly led by women.
Shweta Chettri
Front Office Executive
What’s one common misconception people have about women in front office roles in hotels?
When you are a joyful person who presents oneself organically by “Being you”, complemented by a touch of kindness, humility, a dash of Empathy, and, most importantly a warm smile on your face, I think that’s when the first impression are made in the hotel industry.
If you had to pick one Aloft feature that guests love the most, what would it be?
Giving guest a sense of care and making them feel at home are, in my opinion, the key touch points that are still important in the hospitality sector.
What’s your favorite part about working at the front desk?
If one piece of career advice I could provide to the young women entering the hotel industry, it would be to be consistent in everything you do and never stop learning
